E100 XXXXXXXX XXXXXXXX

Your console needs to be repaired

This error code indicates that there’s a hardware issue with your Xbox One console. Unfortunately, you will need to submit a request to have your console repaired.


E101 XXXXXXXX XXXXXXXX

Verify the Offline System Update Diagnostic Tool file (Xbox One Offline System Update Diagnostic Tool) and try again

This error code indicates that there was an error while trying to install and run the Offline System Update Diagnostic Tool.

You may have accidentally downloaded an incorrect Offline System Update Diagnostic Tool file. Please review the instructions on how to locate the correct operating system version so that you can select the correct Offline System Update Diagnostic Tool file. Then, download and install the file again.


E203 XXXXXXXX XXXXXXXX

Try the Offline System Update Diagnostic Tool (Xbox One Offline System Update Diagnostic Tool)

You can use the Xbox One Offline System Update Diagnostic Tool to troubleshoot a console that’s having trouble downloading the system update from Xbox Live. However, you should use it only after you have exhausted all other troubleshooting steps. The diagnostic tool file is very large, and this troubleshooting process will take considerable time to complete.

Note that if the Offline System Update Diagnostic Tool does not resolve your system update problem, then the only remaining step is to have your console repaired.


E305 XXXXXXXX XXXXXXXX

Try the Offline System Update Diagnostic Tool (Xbox One Offline System Update Diagnostic Tool)

You can use the Xbox One Offline System Update Diagnostic Tool to troubleshoot a console that’s having trouble downloading the system update from Xbox Live. However, you should use it only after you have exhausted all other troubleshooting steps. The diagnostic tool file is very large, and this troubleshooting process will take considerable time to complete.

Note that if the Offline System Update Diagnostic Tool does not resolve your system update problem, then the only remaining step is to have your console repaired.


8007019X

Check your network connection

This type of error can appear before, during, or after a system update has started. In general, this type of error is a network or caching issue.

First, test your Xbox Live connection to see if this is a network issue:

Press the Menu button on the Xbox One controller.
Select Settings.
Select Network.
On the Network Settings screen, select Test network connection on the right side of the screen.

If you see the It’s all good screen after running the test, the connection test was successful.


800701E7

Try the Offline System Update Diagnostic Tool (Xbox One Offline System Update Diagnostic Tool)

You can use the Xbox One Offline System Update Diagnostic Tool to troubleshoot a console that’s having trouble downloading the system update from Xbox Live. However, you should use it only after you have exhausted all other troubleshooting steps. The diagnostic tool file is very large, and this troubleshooting process will take considerable time to complete.

Note that if the Offline System Update Diagnostic Tool does not resolve your system update problem, then the only remaining step is to have your console repaired.


80072XXX

Check your network connection

This type of error can appear before, during, or after a system update has started. In general, this type of error is a network or caching issue.

First, test your Xbox Live connection to see if this is a network issue:

Press the Menu button on the Xbox One controller.
Select Settings.
Select Network.
On the Network Settings screen, select Test network connection on the right side of the screen.

If you see the It’s all good screen after running the test, the connection test was successful.


8019019X

Check your network connection

This type of error can appear before, during, or after a system update has started. In general, this type of error is a network or caching issue.

First, test your Xbox Live connection to see if this is a network issue:

Press the Menu button on the Xbox One controller.
Select Settings.
Select Network.
On the Network Settings screen, select Test network connection on the right side of the screen.

If you see the It’s all good screen after running the test, the connection test was successful.


87DDXX

Check your network connection

This type of error can appear before, during, or after a system update has started. In general, this type of error is a network or caching issue.

First, test your Xbox Live connection to see if this is a network issue:

Press the Menu button on the Xbox One controller.
Select Settings.
Select Network.
On the Network Settings screen, select Test network connection on the right side of the screen.

If you see the It’s all good screen after running the test, the connection test was successful.


8B050033

The system update is not currently available

This error means that your Xbox One requires a system update, but the update is not currently available.

This error could occur if there’s an issue with the Xbox servers. Try installing the system update again later.


STARTUP ISSUE WITH GREEN STARTUP ANIMATION



Console will not progress past the green Xbox startup animation screen

This error can occur in two different scenarios with very similar troubleshooting steps, but each requires downloading a different file. Please review both scenarios before troubleshooting.

Note When you see the green Xbox startup animation screen, your console is running a full system check on all hardware components, validating the firmware and the operating system. This is very similar to the way a PC starts. This startup animation screen can take several minutes before transitioning to the next screen because of this full system check. This is not an error, unless it takes longer than 10 minutes and still has not progressed to the next screen.

SCENARIO 1 POWERING ON FOR THE FIRST TIME: You've just unboxed your Xbox One console and have powered on for the first time. You see the green startup animation screen for 10 minutes or longer without transitioning to an image of the Xbox One controller.

SCENARIO1: POWERING ON FOR THE FIRST TIME:

Power cycle your Xbox One console

Power cycling your Xbox One console will reset the network card and clear the cache.

Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. After the console has shut down, unplug the power cord and wait 30 seconds.
Plug the console back in and turn it on by pressing the Xbox button on the console.

If you still see the green Xbox startup animation screen for 10 minutes or longer when the console powers back on, continue troubleshooting.

Try the Offline System Update Diagnostic Tool (Xbox One Offline System Update Diagnostic Tool)

You can use the Xbox One Offline System Update Diagnostic Tool to troubleshoot a console that’s having trouble downloading the system update from Xbox Live. However, you should use it only after you have exhausted all other troubleshooting steps. The diagnostic tool file is very large, and this troubleshooting process will take considerable time to complete.

The Offline System Update Diagnostic Tool file you'll want to download is OSUDT1.

Note that if the Offline System Update Diagnostic Tool does not resolve your system update problem, then the only remaining step is to have your console repaired.



SCENARIO 2 RESTARTING AFTER SYSTEM UPDATE: You've just received a system update from Xbox Live. After the system update has been downloaded and installed, the console is forced to restart. After the console restarts, the green startup animation screen appears for 10 minutes or longer without transitioning to either the next screen in your system setup or to the Home screen, depending on whether this is your first update or a later update.

Power cycle your Xbox One console

Power cycling your Xbox One console will reset the network card and clear the cache.

Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. After the console has shut down, unplug the power cord and wait 30 seconds.
Plug the console back in and turn it on by pressing the Xbox button on the console.

If you still see the green Xbox startup animation screen for 10 minutes or longer when the console powers back on, continue troubleshooting.

Try the Offline System Update Diagnostic Tool (Xbox One Offline System Update Diagnostic Tool)

You can use the Xbox One Offline System Update Diagnostic Tool to troubleshoot a console that’s having trouble downloading the system update from Xbox Live. However, you should use it only after you have exhausted all other troubleshooting steps. The diagnostic tool file is very large, and this troubleshooting process will take considerable time to complete.

The Offline System Update Diagnostic Tool file you'll want to download is OSUDT2.

Note that if the Offline System Update Diagnostic Tool does not resolve your system update problem, then the only remaining step is to have your console repaired.



STARTUP ISSUE WITH BLACK SCREEN


Console displays a black screen instead of the green Xbox startup animation

This error can occur in two different scenarios. Please review both scenarios before troubleshooting.

When you start the Xbox One console, you expect to see the green Xbox startup animation screen. During the startup animation, your console runs a full system check on all hardware components, validating the firmware and the operating system. This is very similar to the way a PC starts. The startup animation screen can take several minutes before transitioning to the next screen. If the system check fails to run the startup animation three times in a row, the console is flagged by the system as “do not run.” This will block the startup animation from running, and in its place you'll see a black screen.

In order to determine your troubleshooting steps, after pressing the Xbox button you'll need to leave your console on this black screen for at least 10 minutes.

Note A black screen doesn’t always mean that there’s an error. The system checks described above run in the background and can take several minutes to complete. This may appear to be an error since you'll only see a black screen, but it can be completely normal except for the absence of the green startup animation screen.

SCENARIO 1 BLACK SCREEN TRANSITIONS: You've just powered on your Xbox One console. You see a black screen instead of the green Xbox startup animation screen. You wait 10 minutes or longer and the black screen transitions to one of the following:

An image of the Xbox One controller
The Choose your Time Zone screen
The Home screen.

Restore your Xbox One console to factory defaults (http://support.xbox.com/xbox-one/sys...ctory-defaults)

To re-engage the green Xbox startup animation screen, you'll need to restore the console to factory defaults.

To do this, follow the steps at How to reset your console to factory defaults.

Warning Restoring your console to the factory default settings erases all accounts, apps, games, saved games (that haven’t been synced to the cloud), and settings. For more information about how game saves are synced to the cloud, see Manage game saves in the cloud on Xbox One (http://support.xbox.com/xbox-one/gam...ge-cloud-saves).

If you can't access your Settings screen, or if you can’t access the System screen to select Restore factory defaults, contact Xbox Customer Support. One of our agents will be able to supply you with a downloadable file that can you can use to restore factory defaults using a USB flash drive.



SCENARIO 2 BLACK SCREEN DOES NOT TRANSITION: You've just powered on your Xbox One console. You don't see the green Xbox startup animation screen. Instead, the screen is black. You wait for 10 minutes or longer, but the black screen doesn't transition to another screen. In this scenario, the green Xbox startup animation screen has been disabled by the system, and due to a failure during startup, the console doesn't progress to an image of the Xbox One controller after 10 or more minutes.

Try the Offline System Update Diagnostic Tool (http://support.xbox.com/xbox-one/sys...iagnostic-tool)

If you see the black screen in place of the green startup animation screen for 10 minutes or longer without transitioning to any other screen, you will need to use the Offline System Update Diagnostic Tool to determine the source of the problem. This will update your system's startup files and replace any corrupted startup files. The Offline System Update Diagnostic Tool file you'll want to download is based on the operating system version your console currently has installed.

Is this the first time you’ve installed a system update on your Xbox One console?


YES, THIS IS MY FIRST SYSTEM UPDATE:
Try the Offline System Update Diagnostic Tool (http://support.xbox.com/xbox-one/sys...iagnostic-tool)

You can use the Xbox One Offline System Update Diagnostic Tool to troubleshoot a console that’s having trouble downloading the system update from Xbox Live. However, you should use it only after you have exhausted all other troubleshooting steps. The diagnostic tool file is very large, and this troubleshooting process will take considerable time to complete.

The Offline System Update Diagnostic Tool file you'll want to download is OSUDT1.

Note that if the Offline System Update Diagnostic Tool does not resolve your system update problem, then the only remaining step is to have your console repaired.


NO, I'VE UPDATED MY XBOX ONE BEFORE:
Try the Offline System Update Diagnostic Tool (http://support.xbox.com/xbox-one/sys...iagnostic-tool)

You can use the Xbox One Offline System Update Diagnostic Tool to troubleshoot a console that’s having trouble downloading the system update from Xbox Live. However, you should use it only after you have exhausted all other troubleshooting steps. The diagnostic tool file is very large, and this troubleshooting process will take considerable time to complete.

The Offline System Update Diagnostic Tool file you'll want to download is OSUDT2.

Note that if the Offline System Update Diagnostic Tool does not resolve your system update problem, then the only remaining step is to have your console repaired.


I'M NOT SURE:
Try the Offline System Update Diagnostic Tool (http://support.xbox.com/xbox-one/sys...iagnostic-tool)

You can use the Xbox One Offline System Update Diagnostic Tool to troubleshoot a console that’s having trouble downloading the system update from Xbox Live. However, you should use it only after you have exhausted all other troubleshooting steps. The diagnostic tool file is very large, and this troubleshooting process will take considerable time to complete.

If you're not sure whether you've previously loaded system updates, try the OSUDT1 file first. If it doesn't install, then try OSUDT2. Using an older version of the Offline System Update Diagnostic Tool file won't damage the console.

Note that if the Offline System Update Diagnostic Tool does not resolve your system update problem, then the only remaining step is to have your console repaired.



SOURCE: MICROSOFT SITE